Sometimes there is a delay of up to an hour between upload and when audio can be played from the app or from the archive.storycorps.org website. If you are experiencing audio playback issues and you only recently uploaded your interview, please wait a little while. Then, log into your account at archive.storycorps.org and try again.
If you continue to have playback problems, we recommend that you export your interview audio file from your device to your desktop or laptop computer by following these instructions. To upload the interview from your computer to your account on archive.storycorps.org, log into your StoryCorps account and click on "Add a New Interview" in the upper right corner of the screen. We hope that this will resolve your issue.