How do I create a new account?

Customer Support -

The StoryCorps app and website offer two ways to create a new account: using your email address, username, and password or connecting through your Facebook account. Please note that you should not set up an account using both options as you will end up creating two different accounts.

Creating an Account with Your Email Address

To create an account using your email address, navigate to the “Sign Up” page on, fill out the required information, and click the “Sign Up” button.

Creating an Account via Facebook

If you wish to authenticate using Facebook, we recommend that you start by logging into Facebook on your browser.

Next, open a new tab and navigate to the website and click on “Sign Up”. When the “Sign Up” page opens, check the box if you agree to the Terms of Use and click the “Sign Up with Facebook” button. You should not have to include any other information.

A window will pop up (please make sure you allow popups in your browser) indicating that you are signing in via Facebook. You will then be taken automatically to your profile page on

Problems Logging In

If you experience problems logging in via the app, we recommend that you troubleshoot the problem using a computer and connecting to the website. Please note that you must use your username to log in, not your email address.

To reset your password, click the "Forgot Your Password" link on the Sign Up page. You should receive an email with a link to reset your password (note: this email should also include your username). If you don't receive an email, please check your spam folder.

If you're still experiencing issues logging in, please send us an email at When you contact us, please be sure to let us know whether your issue is occurring on the app,, or both. Please also be sure to tell us the username and email address you used to create your account.

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