If your student is experiencing problems logging into their account via the app, we recommend that they troubleshoot the problem using a computer and connecting to the archive.storycorps.org website.
To reset their password, click the “Forgot Your Password” link on the Sign Up page. They will receive an email with a link to reset their password (note: this email should also include their username). If they don’t receive an email, please make sure they check their spam folder.
If they’re still experiencing issues logging in, please send us an email at firstname.lastname@example.org. When you contact us, please be sure to let us know whether the issue is occurring on the app, on the archive.storycorps.org website, or both. Please also be sure to tell us the username and email address used to create the account.