If you and your students encounter technical difficulties, we’re here to help. The answer to most issues users encounter can be found by searching our Help Center. In addition to addressing many frequently asked questions many users reach out about, we have compiled several resources, including troubleshooting guides. Please click the link below that pertains to your issue:
- Troubleshooting Tips for StoryCorps Connect Users
- Troubleshooting Tips for the StoryCorps App Users
- Resources for Users Utilizing the Community Feature on archive.storycorps.org
If you or your students are still having trouble recording an interview, our Public Support team can provide one-on-one support over email. Please submit a request and let us know if you are recording with the StoryCorps App or StoryCorps Connect, including as much detail as you can about the problem you are experiencing so we can assess and recreate the issue.