I'm having difficulty uploading my StoryCorps App interview to the archive

There are a number of possible reasons you might not have had success publishing your App interview to the archive via the app. Generally speaking, the upload can take a few minutes; it depends on both the strength of your Wi-Fi and the length of your interview.

If you’re having difficulty publishing your interview, take a look at the upload tips below:

Wi-Fi

Uploads during high-traffic times

Alternative upload method

Wi-Fi

To ensure a successful upload, you’ll need a strong, reliable network connection. While we recommend setting your phone to airplane mode during the interview (to eliminate distractions such as incoming texts, phone calls, and interruptions to the mic), you’ll want to be sure to turn the WiFi back ON when it comes time to publish.

Uploads during high-traffic times

Although we encourage and accept app interviews all year long, there is one time during the year when there is a big push for participants: The Great Thanksgiving Listen. This app-centric campaign occurs around Thanksgiving. We might also have other topic-specific campaigns during the year, which would also impact upload and processing times.

Any interview with an upload marked as “syncing” for longer than one or two days is cause for concern. We suggest exporting your interview from your device and uploading via our web form using alternative upload method detailed below.

Alternative upload method

If the above does not help and your upload problem persists, we suggest pursuing our alternate upload method. You can export your interview to a computer and then upload it directly to archive.storycorps.org. You can find instructions fo exporting your interview from your device below.

Export an interview from my device 

 Once you've exported your interview audio, you can publish it via our web form using the instructions below

  • Log in to archive.storycorps.org 
  • Click your profile photo (in the upper right corner)
  • Select Add a New Interview from the drop down menu and follow the prompts

Need more help? Try the step-by-step guide below:

19 STEPS

1 The first step is to log in to archive.storycorps.org and then click your profile image in the top right corner

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2 Click Add a new interview

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3 To add your audio, click Select Files and select the audio file from your computer

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4 The audio file you selected should appear below.

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5 If you have an image for this interview, click select files again and select the image from your computer

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6 The image file that you selected should also appear below.

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7 Now that your audio and image are selected, click Upload

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8 Scroll down and complete the required fields.
The first is the title of your interview. 

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9 Next enter a Summary or Description of your Interview

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10 Next, we'll add participants. Scroll down and enter a First Name

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11 Then enter their Last Name

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12 Email Address is optional. 
Once you've entered their information, click Add Participant

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13 Now, you need to tag your interview.

At least one general keyword is required but you can enter keywords to indicate the languages used in your interview, the people or places discussed in your interview and more.

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14 Next, enter your recording location. Your street address is optional, but please provide a city, state/province, and country. 

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15 Now, you must select your privacy settings for this interview. 

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16 If you are a member of a community, you can select for this interview to be submitted to a community.

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17 When you are done, click Save & Archive on the left.

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18 You did it!
Your interview will now appear on your profile page.

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19 It will be marked as pending for a brief time while the audio is transcoded. This typically takes a few minutes, but can take up to 24 hours.

Be sure to check back tomorrow and listen to your interview to ensure it transcoded properly.

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Here's an interactive tutorial for the visual learners

https://www.iorad.com/player/1565056/How-to-upload-an-interview-from-your-computer-to-archive-storycorps-org

 

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