There are a number of possible reasons you might not have had success publishing your interview to the archive via the app, such as poor Wi-Fi connection, overloaded server (i.e., high volume upload time on our end), etc.
Generally speaking, the upload can take a few minutes; it depends on both the strength of your Wi-Fi and the length of your interview.
If you’re having difficulty, try the tips below:
To ensure success, you’ll need a strong, reliable network connection. While we recommend setting your phone to airplane mode during the interview (to eliminate distractions such as incoming texts, phone calls, and interruptions to the mic), you’ll want to be sure to turn the Wi-Fi back ON when it comes time to publish.
Although we encourage and accept app interviews all year long, there is one time during the year when there is a big push for participants: The Great Thanksgiving Listen. This app-centric campaign occurs around Thanksgiving. We might also have other topic-specific campaigns during the year, which would also impact upload and processing times.
Any interview with an upload marked as “syncing” for longer than one or two days is cause for concern. We suggest exporting your interview from your device and uploading via our web form as an alternative.
Alternative upload method
If the above does not help and your upload problem persists, there are alternative ways to upload your interview to the archive. We suggest exporting the interview to a computer and then uploading directly to archive.storycorps.org.
You can find instruction for how to export your interview from your device here:
To try publishing via our web form:
Log in to archive.storycorps.org > Click your profile photo (upper right) > Add a New Interview
This will take you to our web upload form, where you’ll need to fill out the required* fields, and click Save & Archive to complete the process.