If you or your students encounter technical difficulties, our support team is here to help. The answer to most issues users encounter can be found by searching our Help Center which contains a number of great resources for participants utilizing StoryCorps' recording tools. Below you'll find links to a number of Help Center articles that most participants and educators should find helpful when taking part in The Great Thanksgiving Listen. You can find more in-depth information about using The StoryCorps App, StoryCorps Connect, and the Online Archive by exploring our Help Center.
General Resources
- Before You Record: Tips for a trouble-free recording experience
- Communities Resources- In-depth information for participants utilizing the Communities feature on archive.storycorps.org
StoryCorps App Resources
- How do I record an interview with the StoryCorps App? Step-by-step instructions for preparing and recording an interview with the StoryCorps App
- Preparing a Custom Question List in the StoryCorps App Step-by-step instructions for preparing a question list with StoryCorps App
- StoryCorps App FAQ- Frequently asked questions about the StoryCorps App
- StoryCorps App Technical Support- General troubleshooting resources for the StoryCorps App
StoryCorps Connect Resources
- How do I record an interview remotely using StoryCorps Connect? Step-by-step instructions for recording an interview with StoryCorps Connect
- Preparing a Custom Question List on archive.storycorps.org Step-by-step instructions for preparing a question list using the Great Question Generator
- After you Record with StoryCorps Connect- Tips to ensure your interview is successfully uploaded and accessible on archive.storycorps.org
- StoryCorps Connect FAQ- Frequently asked questions about StoryCorps Connect
- StoryCorps Connect Technical Support Articles- General troubleshooting for StoryCorps Connect
Resources for Educators
- Recording with the StoryCorps App vs StoryCorps Connect- Information for helping educators determine which recording method is best for their classroom
- Age Requirements for the StoryCorps App, StoryCorps Connect and the Online Archive- Minimum age requirements for participants utilizing StoryCorps recording tools
- General Resources for Educators- Additional resources for educators looking for ways to incorporate StoryCorps into their classroom and stay connected year round
If you or your students continue to have trouble recording an interview, you can submit a request to our Public Support team for additional support. When you reach out, please let us know if you are recording with the StoryCorps App or StoryCorps Connect and include as much detail as you can about the problem you are experiencing so we can assess and recreate the issue.