The StoryCorps App [Version 1] was launched in 2015 with the support of the TED Prize and the John S. and James L. Knight Foundation. Since then, we have developed a new app to keep up with ever-changing technology. Our new App will be launching on July 11th, 2022 and you can access FAQs and troubleshooting here.
Unsure which version of the app you are using? You can tell in a glance:
|StoryCorps App Version 1||NEW StoryCorps App Version 2|
|If you are using the StoryCorps App Version 1, please use the information provided below for any needed troubleshooting.||If you are using StoryCorps App Version 2: congratulations! You are using the newest version! For support, please explore the App section of our Help Center here.|
Our ability to provide support on Version 1 of the StoryCorps App is limited, and we strongly encourage our users to StoryCorps App Version 2. For many users, this may happen automatically! If you're ready to update, go to your device's app store, search for the StoryCorps App, and select update.
If you are unable to upgrade to StoryCorps App Version 2 we have preserved the old troubleshooting guides. Please use the resources below for assistance:
Recording with the StoryCorps App [Version 1]
Before you record with the StoryCorps Legacy App: Tips for a Trouble-free Recording
Preparing a Custom Question List in the StoryCorps Legacy App
After you record with the StoryCorps App: Tips to ensure your interview is preserved and easy to find
StoryCorps App FAQ [Version 1]
Why does the app request access to my phone's microphone and camera?
How to edit titles, summaries, participants, and keywords for a StoryCorps App interview
What happens to my interviews if I uninstall or log out of the StoryCorps App from my device?
How do I create a new account in the StoryCorps App?
StoryCorps App Troubleshooting [Version 1]
General Troubleshooting - StoryCorps Legacy App
Troubleshooting Other Known Issues - StoryCorps Legacy App
How do I export my StoryCorps App interview from my device to a computer without publishing it on the StoryCorps Archive?
My StoryCorps App interview seems to have disappeared from my device
I'm having difficulty uploading my StoryCorps App interview to the archive
Do I need access to certain websites in order to publish an interview on the StoryCorps Archive?
How do I remove my interview from my mobile device without removing it from archive.storycorps.org?
If you are experiencing issues with any of the articles above, please let us know at firstname.lastname@example.org (and be sure to mention that you are using StoryCorps App Version 1).